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Frequently Asked Questions
It takes 3-5 business days for the items to reach you.
Products cannot be returned or exchanged due to the sensitive nature of the crystals. Only in case of damages can the items be returned, please refer to returns/exchange & replacement policy.
Refunds are done only in case of in-transit damages and order cancellation before being shipped by us. Please refer to returns/exchanges and refund policy.
An order can be cancelled before it is shipped by us. See order cancellation policy.
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We love answering this question. You can choose a crystal based on your need for example: love, peace, good health, etc. Properties of crystals are mentioned in the product pages. You can also choose a crystal that you are drawn to.
We are happy to help. You can simply chat with us online (or email/WhatsApp us) and we will help you to choose.
Crystals come from divine love and cannot cause any side effects. They wish to help you and serve you.
Your crystal is very personal to you and we attune it to your core vibration when we send it to you. It carries your energy when you use it and works on you. Hence, it must not be used by anybody else.
Maintenance of the crystals involves cleansing them once in 2-3 days by rinsing them in tap water. Depending on which crystals you have purchased, you can charge them once a month by placing them under the full moon light in a glass or steel plate (avoid plastic) or in early morning sunlight for 15 minutes.
You can rethread the mala/bracelet using a nylon thread.
It is not recommended to wear different stones at the same time, as the quality of each stone varies. To enjoy the individual energy, it is best to wear one at a time.
You can wear the crystal that is resonating with your need in the present moment. You will benefit the most by that.
The crystals are personal to each person, so everyone must use only their own crystal and not share it. It allows the crystal to work on them.
You should wear them as much as possible during the day. In the night, you can let them rest by placing them in your altar. It is not recommended to wear them while sleeping and showering.